SHIPPING

STANDARD SHIPPING ITEMS

For customers that have chosen our STANDARD SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

SHIPPING TIMES

Please allow 2-4 business days for the processing and shipping of your order, while we work hard to ship as fast as possible, we sometimes need extra days when we get an abundance of orders.

IS YOUR PACKAGE COVERED?

Ship at your own risk. We do not cover lost, missing, or stolen packages. Domestic Shipping: If you would like to insure your package, please choose ‘Priority’ at checkout. International Shipping: Email us *before* you place your order and we can quote you the extra insurance cost.

SHIPPING COST

TRACKING YOUR PACKAGE

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 
For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier's website:

• PostNL
• SF Express
• Sing Post

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at GEMSME. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

FOREIGN TRANSACTION FEES

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.